Terms of Service

Last updated: Fri, 02 Sep 2026 14:45:25 SAST

These terms govern your use of the Ilanda website, whether you're a passenger, a driver, or just browsing. By using this site, you agree to them.

What Ilanda is

Ilanda is an independent local listing and request service connecting passengers with Ermelo's private cab drivers. Ilanda does not own, lease, or operate any vehicle, and does not employ any driver listed on this site. Drivers are independent operators, solely responsible for holding a valid driver's licence, the relevant permits, and keeping their vehicle roadworthy and insured.

For passengers

• No account or sign-up is required to request or reserve a ride — you provide your name, phone number, and trip details each time.
• Your trip fare is agreed with and paid directly to your driver — Ilanda does not process, hold, or take a share of your ride fare.
• Extra pick-ups, extra stops, and any other on-trip charges shown at the time of your request are also paid directly to your driver, on top of your normal fare.
• Reserving a ride in advance carries a separate R100 reservation fee, payable as arranged at the time of booking. This is different from, and in addition to, your driver's trip fare.
• Reservations can be cancelled free of charge up to 60 minutes before the scheduled pickup time. Cancellations after that point, or failing to be at the pickup point, may not be refundable.
• Your driver may wait a reasonable time at the agreed pickup point (currently up to 10 minutes past the agreed time) before treating the trip as a no-show and leaving.

For drivers

• Listing your cab on Ilanda requires a once-off joining fee (currently R180), reviewed and approved by the Ilanda admin before your profile goes live to passengers.
• You remain an independent operator at all times — Ilanda does not set your fares, control your working hours, or direct how you conduct your trips.
• You are solely responsible for holding a valid driver's licence, relevant permits, and keeping your vehicle roadworthy, licensed, and insured. Ilanda does not verify these on an ongoing basis beyond what you confirm at sign-up.
• Ilanda reserves the right to suspend or remove a driver's account for safety concerns, passenger complaints, non-payment, or providing false information — with or without prior notice where safety is a concern.
• Photos, ratings, and details you add to your profile should be accurate and your own — do not use photos or details that are not genuinely of you or your vehicle.

Safety and emergencies

The SOS feature on this site sends an alert directly to the Ilanda admin, who will attempt to contact you and, where appropriate, emergency services on your behalf. This is a best-effort feature, not a substitute for contacting emergency services directly. If you are in immediate danger, always call 10111 (or 112 from a cellphone) first.

Complaints and feedback

Complaints and suggestions submitted through this site go to the Ilanda admin for review. We aim to look into every submission, but submitting feedback doesn't guarantee a specific outcome, response, or timeframe.

Limitation of liability

Ilanda provides a listing and request-matching service only. To the fullest extent permitted by law, Ilanda is not liable for the conduct of any driver or passenger, the condition of any vehicle, or any loss, injury, or dispute arising from a trip arranged through this site. Any dispute about a fare, a trip, or a driver's conduct is between the passenger and the driver directly; Ilanda may assist in good faith but is not a party to that agreement.

Changes to these terms

We may update these terms from time to time as the service changes. Continuing to use the site after an update means you accept the current version.

Governing law

These terms are governed by the laws of South Africa.

Contact us

The Shakespearean
0711958898
chrislee030909@gmail.com
Ermelo, Mpumalanga, South Africa